1. Overview
Looplet™ is managed operating infrastructure provided and operated by Duzzi Technologies Inc.
Looplet™ keeps the approved operation current as work changes across the connected tools, handoffs, and business systems already in use.
Looplet™ does not reply to customers, generate leads, replace a CRM or dispatch system, approve work, schedule crews, or run the business.
By activating, purchasing, accessing, or using Looplet™, you agree to these Terms & Conditions.
2. Company & Product Relationship
Looplet™ is a product of Duzzi Technologies Inc.
Payments, billing, receipts, subscriptions, account administration, and service operations may be processed or managed under Duzzi Technologies Inc.
References to “Looplet™,” “the service,” “the system,” “we,” “us,” or “our” may refer to Looplet™ and/or Duzzi Technologies Inc., as applicable.
3. 30-Day Deployment & Managed Operation
Looplet™ begins with a paid 30-Day Deployment & Managed Operation for the approved operating scope.
The initial 30-day service includes connecting Looplet™ to the approved tools and systems, configuring it around the approved operation, testing it against real operating activity, verification, calibration, and managed operation during the service period.
The initial 30-Day Deployment & Managed Operation is purchased as a one-time payment and does not itself create or activate an ongoing monthly subscription.
The 30-day service period begins when the initial purchase is completed unless otherwise agreed in writing.
4. Standard Looplet Scope
Standard Looplet service is provided for the approved business operating scope identified through the fit process, checkout, deployment, or written confirmation.
The approved operating scope may include one or more operating locations where those locations form part of the same approved business operation.
Looplet™ is intended for service businesses where important work changes across people, tools, systems, and handoffs and the operation needs to stay current as those changes occur.
Standard Looplet service does not include custom operational redesign, outbound customer follow-up, customer replies, CRM replacement, dispatch replacement, lead generation, or materially expanded operational scope unless expressly agreed in writing.
5. Scope Changes & Expanded Load
Looplet™ is priced and delivered based on the approved operating scope, connected systems, operating load, service requirements, and the business profile accepted for deployment.
The initial 30-day deployment may be used to establish or confirm the operating load and scope required for ongoing Managed System Operation.
If the client’s operation materially expands beyond the approved scope, continued service may require revised pricing, additional deployment work, expanded-scope terms, or a separate service arrangement.
Expanded scope may include newly added operating locations, separately managed business units, additional connected systems or communication sources, materially increased operating load, custom workflow requirements, or operational needs beyond the approved deployment.
Duzzi Technologies Inc. may pause, limit, reprice, or require separate service arrangements if the connected operation materially exceeds the approved scope.
6. Ongoing Managed System Operation
Continuation after the initial 30-day service period is optional.
If the client elects to continue, Looplet™ Managed System Operation is provided on a recurring monthly subscription basis under the operating scope, pricing, and billing terms agreed at that time.
No recurring subscription or recurring monthly charge is created by the initial 30-Day Deployment & Managed Operation purchase.
Recurring monthly billing begins only after the client separately accepts or otherwise expressly authorizes the ongoing subscription and applicable monthly pricing.
Ongoing service may include maintaining and reconciling the current state of important work, service maintenance, configuration adjustments, support, and related managed service operations within the approved scope.
Once activated, ongoing subscription fees are billed monthly in advance unless otherwise agreed in writing.
The ongoing subscription may be cancelled with 30 days’ written notice unless a separate written agreement provides otherwise.
Payments already processed are non-refundable. Cancellation does not entitle the client to a refund or credit for amounts already processed.
7. Good Standing
A client account is considered in good standing when required payments are current, required system and account access is maintained, required information has been provided, and the client has not materially disrupted service operation.
Duzzi Technologies Inc. may suspend, pause, limit, or terminate service if an account is not in good standing.
If service is later restarted or continued after a loss of good standing, then-current pricing or a revised service agreement may apply.
8. Service Nature
Looplet™ keeps the approved operation current as work changes within the connected systems and handoffs included in the approved scope.
Looplet™ does not replace internal staff, business judgment, customer service obligations, sales responsibility, dispatch responsibility, legal obligations, financial obligations, or management responsibility.
Looplet™ does not guarantee specific revenue outcomes, customer responses, booked jobs, closed sales, retained customers, operational results, or financial results.
9. Client Responsibilities
You agree to provide accurate and complete information, maintain access to required systems and communication accounts, maintain accurate billing and contact information, respond to reasonable deployment or configuration requests, avoid interfering with service operation, and notify us of material changes that may affect service performance.
You are responsible for accurately disclosing the operating locations, business units, connected systems, accounts, communication channels, and business activity included in the approved operating scope.
Failure to maintain required access, provide required information, or support service operation may impact performance and may result in suspension, limitation, repricing, or termination of service.
10. Approved Operating Scope
Looplet™ is deployed for the approved operating scope identified during the fit and deployment process.
The approved operating scope may include multiple operating locations where they form part of the same approved business operation.
If Duzzi Technologies Inc. determines that connected systems, communication channels, business units, or operating activity materially exceed the approved scope, service may be paused, limited, separated into additional records or deployments, repriced, or moved to a different service arrangement.
The client is responsible for accurately disclosing the operating scope represented by connected systems, accounts, locations, and communication channels.
11. Access & Control
Looplet™ operates as a managed service.
Direct system access, admin access, source code access, manual control interfaces, unrestricted backend access, or a client-facing dashboard are not included unless expressly agreed in writing.
Duzzi Technologies Inc. may determine the appropriate technical structure, tools, workflows, integrations, and service configuration required to deliver Looplet™.
12. Service Limitations
Looplet™ performance depends on business conditions, staff behavior, customer behavior, available data, required system and account access, external platforms, and other factors outside the service itself.
No guarantee of specific operational or financial outcomes is made.
No system can eliminate all missed communication, missed changes, human error, platform error, external failure, or business risk.
Third-party platforms, including email providers, communication tools, payment processors, CRMs, hosting providers, database providers, and automation platforms, may affect service availability or performance.
13. Third-Party Services
Looplet™ may rely on third-party tools, platforms, APIs, hosting providers, communication providers, payment processors, database providers, or software services.
Duzzi Technologies Inc. is not responsible for failures, outages, policy changes, delays, account restrictions, pricing changes, or data issues caused by third-party services.
Client cooperation may be required to maintain or restore access to third-party systems.
Certain email connection methods, including IMAP, may require periodic reauthorization or reconnection because of email-provider authentication, security, or policy requirements.
14. Security & Data Handling
Duzzi Technologies Inc. takes security seriously and uses administrative, technical, and operational safeguards designed to protect system integrity, client data, and service availability.
Looplet™ uses established third-party service providers for hosting, payments, communications, database services, authentication, and related service operations.
No method of electronic transmission, storage, hosting, or processing is completely secure. Duzzi Technologies Inc. does not guarantee that unauthorized access, service interruption, data loss, or security incidents will never occur.
Clients are responsible for maintaining secure access to their own systems, accounts, communication channels, credentials, devices, and internal users.
15. Payments & Billing
Payments may be processed through Stripe or another authorized payment processor.
By purchasing the initial 30-Day Deployment & Managed Operation, you authorize Duzzi Technologies Inc. and its payment processor to charge the one-time amount accepted at checkout, together with applicable taxes and any other charges expressly agreed in writing.
The initial checkout does not authorize recurring monthly charges and does not itself activate an ongoing subscription.
If the client elects to continue after the initial 30-day period, recurring monthly charges begin only after the client separately accepts or expressly authorizes the ongoing Managed System Operation subscription and applicable monthly pricing.
Once the ongoing subscription is activated, monthly service fees are billed in advance unless otherwise agreed in writing.
You are responsible for maintaining valid payment information for authorized charges.
Failed, disputed, reversed, or delayed payments may result in service suspension, loss of pricing eligibility, or termination.
16. Taxes
Prices may be exclusive of applicable taxes unless otherwise stated.
The client is responsible for applicable taxes, duties, fees, or government charges associated with the purchase or use of Looplet™.
Duzzi Technologies Inc. may collect applicable taxes where required or where configured through its payment processor.
17. No Refunds
Payments already processed are non-refundable.
All payments are final and non-refundable once processed, except where a refund is required by applicable law.
Deployment, verification, calibration, and managed operation during the initial 30-day service period are components of the purchased 30-Day Deployment & Managed Operation and do not create separate refund rights.
Processed ongoing subscription payments are likewise non-refundable except where required by applicable law.
18. Limitation of Liability
To the maximum extent permitted by law, Duzzi Technologies Inc. and Looplet™ are not liable for indirect, incidental, special, consequential, or punitive damages; business interruption; lost revenue; lost profits; lost opportunities; lost customers; third-party platform failures; client misuse, misconfiguration, or lack of access; external business conditions or market factors; or failures caused by incomplete, inaccurate, or delayed client information.
Our total liability, if any, is limited to the amount paid by the client for the affected service period, unless otherwise required by law.
19. Modifications
Service features, components, workflows, integrations, configurations, and delivery methods may evolve over time to improve performance, reliability, security, or service quality.
Duzzi Technologies Inc. may modify, replace, remove, or upgrade service components at its discretion, provided the core purpose of Looplet™ remains substantially aligned with keeping the business current as work changes.
20. End of Initial Service & Termination
The initial 30-Day Deployment & Managed Operation ends at the conclusion of the 30-day service period unless the client elects to continue and separately accepts or authorizes the ongoing subscription.
The client may request that the initial 30-day service stop before the end of the service period, but stopping service early does not create a refund or credit for amounts already processed.
Once an ongoing subscription is activated, it may be cancelled in accordance with Section 6 or any separate written agreement governing the subscription.
Duzzi Technologies Inc. may suspend, limit, or terminate service if required payment is not maintained, required system or account access is not maintained, service operation is materially disrupted, the approved scope is materially exceeded without agreement, or continued service is no longer operationally, commercially, legally, or technically viable.
Upon termination or the end of the applicable service period, service operation may stop, integrations may be disconnected, and access to managed services may end.
If an account is cancelled, paused, becomes inactive, or is later reactivated, then-current pricing or a revised service agreement may apply.
21. Updates
These Terms & Conditions may be updated periodically.
Continued use of Looplet™ after updates are posted or provided constitutes acceptance of the updated terms.
22. Contact
For questions regarding these Terms & Conditions, contact Duzzi Technologies Inc., Looplet™ Support.
This page forms part of the Looplet™ service framework.